We have one of the biggest ranges of merchandise and promotional products in the country that we can brand for you. We can supply you a full range of gear for the promoting of your business or brand.

Yes. This is one of the greatest strengths of our business. We are able to provide to you "free of charge" a complete online ordering portal to stream line your business. We have invested over $100k in to our systems that can adapt and grow with your organisation. We can provide a dedicated ordering portal for Management or for staff or even both. We can even impose ordering limits on staff or management on a 12 month refresh rotation. This amazing system prevents your staff from over ordering. When we initially built this system, a company that came to us had 2 full time accountants processing uniform orders as their organisation was so big. By implementing our system in to their business, they were able to free up the 2 accountants from uniforms and move the ordering to management. These saved $$$ by using our system.

Yes we can provide warehousing of your products to ensure fast and effecient fulfillment of orders. We also provide a service whereby we brand your orders as they are required. This service releases your cash flow from being tied up on stock sitting on shelves.

No. We are one of the few uniform businesses that does not impose quantity limits. Once your portal is set up, you will be able to order as much or as little as you want.

Though Planett Pty Ltd is not in any way legally liable for any goods not arriving at any destination on or by a due date, we will make every effort and offer full support to ensure that you get the goods as ordered. Should your order not arrive, please let us know so that we can track and trace the parcel. . Planett Pty Ltd is a retailer for garments, we are not in any way owned or in partnership with any freight company. For this reason, Planett can not be held responsible for delays in delivery or failure to meet a required timeline. . Planett Pty Ltd is not accountable for refunding or exchanging of goods or money simply due to delayed deliveries as perceived by the customer. It is the responsibility of the customer to order the required apparel with plenty of time to allow for branding and delivery. Once the customers order has been dispatched and left our factory or that of our suppliers, responsibility of the delivery is handed over to the customer. Once the order leaves our premise, the customer is from that moment forward, deemed to have taken ownership over the items. Though responsibility rests with the receiver, we will assist to sort and correct any issues that may arise. Should the order be shipped direct to the customer, we will make every attempt to sort and correct any errors.

Unfortunately... no. All orders must be placed via our "Uniform Management System" (UMS) so that we can track the process of each order. It also allows H.O. to be able to track orders as well as invoices.

Easy. Simply call us on 1300.7300.45 in Australia or +64 4-333 0177 if you are in New Zealand. Chatting with one of our trained Client Managers will help to answer any questions or concerns that you might have.

As a respected and law abiding business, we only permit the return of a Brand New Garment should it be deemed faulty or is not as described on the website. By law, we accept the garments back according to the following three points.
Should a supplied garment be deemed to be faulty. Please note that we will only replace that item for a exact replacement or we will repair it.
Should a supplied garment not be as described on our website, we will only exchange for the correct garment.
Garment must be returned for us to assess within 5 days of the customer having received the item.

Return Policy

Merchandise must be returned within 30 days of receipt. Merchandise must be unworn and unwashed. Merchandise must have all tags, including any Planett hang tags, attached. Any merchandise marked "Sale" cannot be returned. All footwear returns must include the original shoe box in its original condition, without postal labels. Gift cards are non-returnable and non-refundable.

Returns

You must return your items to the address below within 30 days from the day you received your package. Please write your order # on the outside of the package. You will receive your refund in the original form of payment. Unfortunately we cannot refund duties, taxes or shipping charges.


Planett Pty Ltd
Order Number; __________
PO Box 11
East Ringwood
Victoria
Australia
3153

Refunds and Processing

Refunds will be processed within approximately 7 to 10 business days after we receive your return. Original shipping charges are non-refundable. If returns do not comply to above conditions listed, we have the right to refuse the return. Any additional freight, customs, duties, taxes etc are the responsibility of the purchaser and will be charged accordingly.

Store Credit

Store Credit can only be used online at our website, www.planett.com Store Credit cannot be transferred to another person or account. Please treat Store Credit like cash. Store Credit may not be purchased and is only provided when previously purchased items have been returned and you have selected "Store Credit" as the refund method. Store Credit may be used to purchase gift cards to our store. Any purchase amounts that exceed the value of the Store Credit will require an additional method of payment for the remaining balance due. Store credit never expires. Store credit is provided in the currency of original purchase. Your use of the Store Credit constitutes your agreement to our T&C

Absolutely! We have invested heavily in to some of the worlds best embroidery and print machines. By not outsourcing, we are able to stay 100% in control of your order.

This is the greatest issue that businesses have when selecting a new provide or ordering uniforms. We get it and we want to help get around this issue. We have found from experience the best way to get around this is if we provide to you a "Sample Size Range" that you keep at your premises. We brand these with the word "Sample" on them so that they can not be taken or lost. By having a Sample Wardrobe, new staff are able to instantly try on your uniform range and select the correct size before ordering via the portal. We also add a easy to use and understand size chart of all products on the portal to eliminate confusion.